Frequently Asked Questions

SHIPPING

What are your delivery times?

Please allow up to 5-7 business days for delivery.

What are your shipping policies?

• Aurora Premium Hair Extensions is not responsible for any shipping costs on returns.

• Aurora Premium Hair Extensions is not responsible for any lost or stolen packages. 

• To ensure your package is safe, always get shipping insurance!

Where do you ship?
The entire United States including Hawaii and Alaska.

How can I track my order?
Once your order has been shipped you will receive a tracking number in your email.

RETURNS

What is your return/exchange policy?

Aurora Premium Hair Extensions does not offer any returns or exchanges. 

If you have any issues or concerns please contact us.

PRODUCT

How many grams do your wefts weigh?
EACH pack includes 5 wefts that are 12 inches wide.

16 inch 5 wefts 100g
18 inch 5 wefts 100g
20 inch 5 wefts 100g
22 inch 5 wefts 100g
24 inch 5 wefts 100g
26 inch 5 wefts 100g

How is your hair sold?
EACH pack includes 5 wefts that are 12 inches wide.

Can anyone purchase Aurora Premium Hair Extensions?
No, only pre-approved stylists can purchase. Pricing is hidden from the public.

How do you care for your extensions?
You can view our hair care guide.

How long do your extensions last?
Aurora Premium Hair Extensions last up to 9 months with proper care and maintenance.

Can Aurora Premium Hair Extensions be colored or permed?
Our hair is silicone free which means it can be dyed but we recommend only going a shade or 2 darker. We do not recommend lightening or perming any extensions.

How many rows of extensions will my client need?
A general rule of thumb is:

• Thickness Only= 1 row

• Thickness & length= 2 rows

• Length on someone with super thick hair or hair that is above collar bone length with blunt ends= 3 rows

How many wefts will my client need per row?

WHEN ADDING LENGTH:

• Adding length on someone with extremely fine thin hair/ scalp visible: 2-3 wefts on (1 row) 2 rows will show on someone with a lot of scalp visible)

• Adding length on people with fine & thin hair= 3-4 wefts per row/ MAX 4 wefts per row (1-2 rows)

• Adding length on people with normal/average hair density: Typically need 4-5 wefts per row (2 rows)

• Adding length on people with super thick hair & blunt ends: Typically 6 wefts on the top 2 rows and 2 wefts in the nape (3 rows)

ADDING THICKNESS ONLY:

Majority of the time to add thickness you only need 1 row.

Analyze the clients natural hair density. This will help you determine how many wefts per row to add. NEVER ADD MORE WEIGHT THAN THE CLIENT NATURALLY HAS. This will pull out their natural hair if the weight of the wefts is too heavy for their natural hair to hold.

• Adding thickness on someone with extremely fine thin hair/ scalp visible: 2-3 wefts on 1 row

• Adding thickness on someone with fine & thin hair density: 3-4 wefts on 1 row

• Adding thickness on someone with normal/average hair density: 4 wefts on 1 row

• Adding thickness on someone with thicker than average hair: 5-6 wefts on 1 row